Privacy Policy
Draft, November 2026. This page describes what Dime does today and is waiting for legal review. It may change before launch.
This explains what information Dime collects when you use the app, why, and who can see it.
What we collect
Your account: the details you give when you sign up, such as your name, email address and country.
Your transfers: the amounts, currencies and recipient details for money you send.
Identity verification: your legal name, date of birth, country, a photo of your ID document and a selfie.
How identity verification works
We ask you to verify your identity so we can confirm who is sending money. Your files are sent securely to Dime's verification service and are not shown to other customers.
The name on your ID is read automatically, using a third-party text-recognition service, and compared with the name on your account. A member of the Dime team then looks at your documents and decides whether to approve you, ask for new documents or decline.
When Dime staff open your documents or make a decision, it is recorded.
Who can see it
Only authorised Dime staff can open verification documents. We will add details here about payment and delivery partners and how long we keep information once this policy has been reviewed.
Questions
If you have a question about your information, contact Dime support through the app or the contact form on our website.